Policies and Shipping
We package all our work to ensure they arrive in the same pristine condition we shipped them. Each handmade knot is sealed against moisture and shipped using padded mailers or other protective packaging. We take pride in our work and want to take no risks as they travel to you. Upon arrival, please check the knotwork. Make sure it fits, works for you, and you are happy with our knots.
If, for some reason, your knots do not hold up as expected, we would appreciate the feedback and will refund for return within the first 90 days. Event favors and decorations are returnable on a case by case basis, though we will gladly exchange if something is not to your satisfaction.
Keep in mind that countries outside the United States often charge a VAT, tariff, or other delivery charges outside our control and outside the ability of UPS or USPS to calculate. Please check with your regional tax professionals with any questions.
If you are not completely satisfied, please contact us at info@MysticKnotwork.com and return the knots for a refund. Our goal is give another little nautical touch to your life, and your satisfaction encourages you to recommend us to your friends, relative, or marina neighbors
Thank you for letting us serve you and letting us continue our family tradition,